Shipping policy
Shipping Policy
Thank you for shopping with Ecphory! We're a small, home-based business handcrafting each item in Nokomis, Florida, please review the details below regarding order processing and shipping.
Processing Time
All orders are handmade to order or made in small batches. Please allow 2-5 business days for order processing before your item ships. During high-demand periods (holidays, craft fair season), processing may take longer — we'll note any delays on our homepage or in your order confirmation.
Shipping Methods & Rates
We ship via USPS and UPS. Shipping rates are calculated at checkout based on your location and order weight.
- Standard Shipping: 3-5 business days
Need your order by a specific date? Email us at support@ecphoryfragarnce.com before placing your order and we'll do our best to accommodate rush requests.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information.
Shipping Area
Ecphory currently ships within the United States only.
Candle & Fragrance Item Care in Transit
Because our products are handmade with wax and fragrance oils, we take care to package items securely to prevent damage during shipping. However, in rare cases involving extreme heat (especially during summer months), candles may experience minor shifting or softening in transit. We are not responsible for melting or damage caused by extreme weather conditions, but please contact us at support@ecphoryfragarnce.com if your order arrives damaged and we'll make it right.
Lost or Missing Packages
Ecphory is not responsible for lost, stolen, or delayed packages once they are in the carrier's possession. If your tracking shows delivered but you haven't received your package, please contact the carrier directly, and reach out to us at support@ecphoryfragarnce.com so we can assist.
Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.